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COVID-19 Update

Last updated: 05/02/2021 15:13

2021 Roadmap

Below is the specified roadmap of how we plan to reopen for the 2021 season, the below steps will be actioned in line with the government's roadmap. These steps may be subject to change.

Step 1 (29th March 2021)

Ski School & Swim Lanes to open

  • Groups of up to 6 people or members of 2 households can attend together.

  • No customers will be allowed indoors, except to use the toilets.

  • Changing rooms & showers to remain closed, please come beach ready to activities, customers can use the patio area to change.

Step 2 (no earlier than 12th April 2021)

Aqua Park & takeaway kiosk to open.

  • Groups of up to 6 people or members of 2 households (including Birthday Parties) can attend together.

  • The takeaway kiosk will be serving hot drinks, snack, ice cream & beer to customers only. Seating restrictions apply.

  • Spectator band to be reintroduced to limit numbers. This will cost £1 per spectator and must be pre-booked.

  • The kiosk and patio area can only be accessed by customers or individuals with a spectator band.

  • Changing rooms & showers to remain closed, please come beach ready to activities, customers can use the patio area to change.

Step 3 (no earlier than 17th May 2021)

Try SUP Experience to open

  • Groups of up to 30 people (including Birthday Parties) can attend together.

  • Changing rooms & showers to remain closed, please come beach ready to activities, customers can use the patio area to change.

  • For birthday parties during this period please call 07896045595.

The visitor process

Prior to activity

  • All bookings must be made via our website before arrival at your activity, no walk-in bookings will be accepted.

  • All participants must carefully consider all COVID-19 personal and household risk assessment issues in accordance with the government guidelines.

  • If you have any symptoms, then please contact us and cancel your session. A credit note will be provided added to your account and will be processed by our accounts team within three working days.

  • We strongly advise that you go to the toilet before arriving on site. Toilets are open but customers are advised to use the toilet before making the journey to our site.

  • Changing rooms & showers to remain closed, please come beach ready to activities, customers can use the patio area to change.

While on-site

  • Shoes must be worn when not taking part in an activity.

  • On arrival to the Aqua Village, you will be asked to join our one-way system and obey any staff instructions.

  • Spectators are allowed on-site in our viewing gallery but are asked to be mindful of other customers and to observe social distancing guidelines.

  • Good hand hygiene should be observed at all times.

  • Please be respectful to other customers and members of staff that may be around you.

  • Guests are to social distance from other guests in line with social contact rules

  • A face covering should be worn (unless medically exempt) when entering indoor areas (toilet or reception areas).

End of Activity

  • Shoes are to be put on after you have completed your activity.

  • Customers are to leave site as quickly as possible.