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COVID-19 Update

Last updated: 06/08/2021 15:06

The visitor process

Prior to activity

  • All bookings must be made via our website before arrival at your activity, no walk-in bookings will be accepted.

  • All participants must carefully consider all COVID-19 personal and household risk assessment issues in accordance with the government guidelines.

  • We strongly advise that you go to the toilet before arriving on site. Toilets are open but customers are advised to use the toilet before making the journey to our site.

While on-site

  • Shoes must be worn when not taking part in an activity.

  • On arrival to the Aqua Village, you will be asked to join our one-way system and obey any staff instructions.

  • Spectators are allowed on-site in our viewing gallery but are asked to be mindful of other customers and to observe social distancing guidelines.

  • Good hand hygiene should be observed at all times.

  • Please be respectful to other customers and members of staff that may be around you.

  • Guests are to social distance from other guests in line with social contact rules

  • A face covering should be worn (unless medically exempt) when entering indoor areas (toilet or reception areas).